A little help,
when you need it.
App questions, technical issues, feedback or privacy requests. The LIULI team at NEWBEN DESIGN LLC is here to help.
Email Support
support@newbendesign.comYou can email us directly or use the form. No LIULI account or invitation code is needed.
Help us understand the issue.
Include your iPhone model, iOS version, LIULI version and the steps that led to the issue. Tell us what you expected and what happened. If you email a screenshot, hide personal information first.
Please don’t send app or archive passwords, private photographs, payment details or life archives. Do not delete the app or reset your records to troubleshoot before saving a usable backup.
Privacy Policy →Send a note.
Common questions
Practical help for your records, passwords and backups.
Does the app need an account?
Core life records stay on your device. No account is required for core recording or manual backups; you choose whether to save an archive to an external service.
Will I be able to export my data?
The iOS development build supports Data Backup, Complete Life Archive and Analysis Copy. Export requires your app password and a separate file password. Document data is encrypted; photos and their embedded metadata are not. Original videos are not included.
Are archive photos encrypted?
Export passwords encrypt document data, not photos or their embedded metadata. Photos can still be read outside LIULI.
Can I recover a forgotten password?
An app password can be reset only while valid Face ID recovery credentials remain on that device. Recovery may become unavailable after biometric or security changes. Archive passwords cannot be reset or recovered through Face ID. Keep your file password safe.
Does LIULI back up or sync automatically?
Archives are saved by you. Saving to iCloud Drive does not confirm cloud sync has finished and is not automatic app sync.
What happens when I restore an archive?
The app checks and previews the archive before you confirm. Restoring replaces the current local life records; it does not merge archives. Data Backup cannot restore photo files, and external video references may need permission or relinking on another device.
How do I delete my local records?
Use Settings → Start Over and complete its safety checks. It clears the active local life record and LIULI’s stored photos. Photos in your device library and previously saved archives remain; manage those separately. This cannot be undone without a usable backup.
How do I make a privacy request?
Email support@newbendesign.com to ask about information you submitted through this website, request its deletion or stop waitlist updates. Use the email address you originally provided. We cannot access life records stored only on your device.